Privacy Policy

Principal 1 Electrical ("we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, and the choices you have.

When you contact us through our website, by phone, or by email, we may collect:

• Your name and contact details (phone number, email address)
• Your property address, where relevant to a quote or service request
• Details of the electrical service you are enquiring about
• Any other information you choose to provide in the course of your enquiry

We use the personal information we collect to:

• Respond to quote and service requests
• Schedule and carry out electrical work
• Communicate with you about your enquiry or an ongoing job
• Comply with our legal, licensing, and safety-reporting obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share personal information with trusted service providers who help us operate our business — for example, website hosting providers, email delivery services, or spam-prevention services (such as reCAPTCHA). These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose.

Some of these service providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the Australian Privacy Principles.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Website enquiry forms are transmitted securely, and access to stored information is limited to what is necessary to provide our services.

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to your request within a reasonable timeframe.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any questions about this Privacy Policy or your personal information, contact us at principal1electrical@gmail.com or 0411 109 771.